Republic of South Africa

Enrollment for Driver's License

In January 2016, the contract with the South African Driving Licence Card Account (DLCA) of the Department of Transport was finalized: It set off a comprehensive project for the provision of the new Live Enrollment Units (LEU) named “MB getID BOX” for the driver’s license applications in South Africa. They replaced the outdated systems which had been used throughout the whole country for over a decade. Mühlbauer was working in close cooperation with a local company to deliver 1000 LEUs which were distributed among 406 Driving Licence Testing Centers (DLTC) across all nine South African provinces.

The project’s central effort was the development of customized units within a short amount of time. These units all have peripheral devices, such as scanners, cameras and eye testing systems, permanently and securely installed in a specially designed casing. The devices capture the applicants’ demographic and biometric (face, fingerprint, signature) data. Afterwards, an acuity and peripheral vision test is conducted. The customized units are designed to accommodate all existing back-end system interfaces to ensure seamless replacement. Moreover, a special and intuitive user management was developed. In order to monitor the LEU’s activity across the country, a special control system was set up: It tracks the coordinates, makes them appear on a dedicated location map and checks the availably of the units, as well as the entire infrastructure in terms of failures in applications, services, servers and devices. An additional part of the project was the formulation of a successful change management program. It included the conduction of a comprehensive training to enable the local partners to operate the new systems and to train further operators in turn.