Software Maintenance Contract
Personalization Software
There is no “getting old” of programs, but software needs to be adapted because their environment changed or general improvements and optimizations have been implemented in newer software versions. The software maintenance contract provides you with increased system security, better productivity and longterm maintenance.
Especially for the market participants in the production and personalization environments of the Payment Card Industry (PCI) it is mandatory to have the latest software versions installed and to keep the system always up to date and secure.
Key Features
- Regular software updates which include documentation to maintain the ability to update the existing system
- Stringent version and configuration control allows the application of any required release version
- Ensures the upgradeability of the software solution and also the full compatibility and integration of existing software components
- Support of new operating system environments
- Additions in the software life-cycle at ISO/IEC 12207 (corrective, adaptive and improving maintenance)
- Fast deployment of new technology from development to customer
- Support for customer system maintenance and therefore reasonable and predictable IT costs
Software and its functionalities are subjected to a fast and innovative change. To ensure that a Mühlbauer installation is up-to-date at any time, we recommend a Software Maintenance Contract as a guarantee for actuality, progress and support.
The Software Maintenance Contract guarantees that the provided software is maintained.
- Corrective: Correction of bugs and errors
- Adaptive: Software adaptations to changed environments
- Perfective: Improving of performance and maintainability
- Preventative: Prevention of problems before they occur
The Software Maintenance Contract gives the following benefits:
Software Maintenance - Basic
- Update of Software
- Provision of the latest Bug Fixes, in the context of regular software development, including new software-technologies or adaption of the software to operating system upgrades
- Preservation of the functionality and operability of the system excluding new advanced and customized functions
- Backup and reconstruction
- Software backup (partition / images) incl. system software on MCES PCs and machine PCs
- Software is backed up within a regular software maintenance intervention
- Secure storage of customer backups at Mühlbauer premises
- Data archiving
- Archiving of temporary and no longer required files
- Archiving of the MB-MCES database
- Software upgrade consulting
- Presentation of improvements on software products
- Presentation about innovations of the program modules used by the customer
- Propose an intervention date for the software upgrade implementation
Software Maintenance - Telephone Support / Error Diagnosis
- Logging of software issues
- Registration of software issues of MB machines
- Registration of user based error scenarios
- Diagnosis of error messages on the production machine
- Diagnosis of error messages on the MCES workstations
- Analysis of MCES database content
- Analysis of error messages on the MCES mastersystem
- Recovery from erroneous activities on the production machine
纽豹智能识别技术（无锡）有限公司
中国江苏省无锡市新区华谊路23号
邮编：214135
电话: 0086 510 8190 0100
传真: 0086 510 8190 0101
