How do we make traveling attractive? Let's replace tiring queues with smooth passport checks. How? Find out in the new Regional Gateway September Issue!
We live in the digital age; all our devices are smart, count our steps, measure our pulse. They remind me to leave my apartment early enough and manage to avoid every traffic jam so that I arrive at the airport on time. Once there, however, neither my smartphone nor my smartwatch come up with a plan B: there is no detour for the way through check-in and security control. The waiting game begins.
After a study from the US luggage storage company Bounce between March 2021 and March 2022, the average security wait time at Miami International Airport – the largest gateway from the US to Latin America – was 24 minutes and 54 seconds. Average passport control wait time was 22 minutes and 3 seconds. That means a passenger was waiting 47 minutes only for these two control stations, not to mention the waiting time to drop off or pick up the luggage and passing through the terminal!